If there’s one thing I have noticed, it’s that people and companies love to promise the sky, earth and moon and then fall short. People love to talk about how they’re going to achieve this and that or give you stuff they have no intention of giving (case in point : one of the new beauty brands I featured last December). It’s like their memory is so short. Nowadays whenever someone promises something, I immediately doubt them and often I am proven right. I don’t believe most people because a lot of them are serial chronic liars. It’s even worse with companies like telco service providers – their offer is in black and white. After they have sent you the sms, they forgot they even created the sms.
So in continuation of my grouse about Celcom, I send in numerous complaints via their website. I received a call from one of their customer service reps yesterday afternoon asking me to send a screenshot of the sms offer they sent to me to their email address. I sent it immediately and my email bounced back with this message:
Delivery has failed to these recipients or groups:
Send us your enquiry at “https://www.celcom.com.my/
Your message wasn’t delivered because the email admin for the organization ‘celcom.com.my‘ created an email rule restriction. Please contact the email admin for that organization and ask them to remove or update the rule restriction.
Why ask me to send them an email to that address when they can’t even sort out their email? Such a big company with thousands of staff. Is this incompetence on a major scale or what? It’s all such a waste of time for the customer.
Then this morning, just as I was about to email MCMC with my complaint (very justifiable), another of their customer service reps called (by now their manager should be calling but no, they get one of the seriously junior meek staff to call with no apologies) and said I had to reload RM20 to get the validity extended. Are you kidding me? My sms stated a reload of minimum RM5. I wonder if I am the one who doesn’t know how to read or them. After all, I had already attached said sms to some of my innumerable complaints online.
Junior staff asked me to send the sms to ‘28882’, then he asks me to hold the line while he checks. Comes back and says I am correct and the issue will be handled by their technical department, as usual it’ll take 3 to 7 working days to resolve this matter. I wonder how long this company needs to resolve a more difficult technical matter. Weeks? Probably months or years.
Anyway, I have already submitted by complaint to MCMC. This company needs to be investigated for always compelling customers to reload based on an offer which they almost always do not honour. The lack of integrity is shocking and they can’t keep on doing this to customers.
Update at 12.10pm
Finally got my validity extension. However it took a hell of a lot of reminding and pushing. Moral of the story : I won’t and can’t trust any of this company’s offers.
