Mahkota Medical Centre (MMC), a member of HMI Medical, celebrates its 30th anniversary with the launch of Malaysia’s first Next-Gen Smart Ward – a visionary leap towards redefining patient care through the adoption of smart health technologies that lead the way for the future of digital transformation in healthcare.
At the core of the Next-Gen Smart Ward is a suite of integrated technologies designed to revolutionise every facet of patient care. With customised real-time monitoring systems and automated tools for healthcare professionals and patient communication, the Next-Gen Smart Ward heightens responsiveness and empowers doctors, nurses, and patients to make more informed decisions about their health. The initiative builds on MMC’s successful deployment of its Hospital Information System (HIS), seamlessly integrating IoT-driven devices and digital workflows to transform the care experience for patients.
“This marks a significant milestone in our ambition of becoming a truly smart hospital,” said Teo Chin Yee, Chief Executive Officer of Mahkota Medical Centre. “With real-time updates, our healthcare professionals can respond more quickly and accurately, enabling our nurses and doctors to dedicate more quality Eme to patients. The streamlined design of the Next-Gen Smart Ward also ensures personalised care while empowering our healthcare professionals to resolve issues with greater efficiency.”
Some standout features of the Next-Gen Smart Ward include:
– Real-Time Monitoring: Automatically captures patient’s vital signs and clinical data, reducing manual recording Eme by 34% and eliminating 67% of manual administrative procedures.
– Streamlined Operations: Nurses save 90% of their Eme when viewing vital information at a glance and achieve 64% faster response Emes for critical notifications and actions.
– Task Simplification: 100% elimination of manual data entry ensures accuracy and prevents human errors.
– Time Efficiency: 37% faster time from discharge initiation to dispensing take-home drugs.
– Patient-Centred Tools: Real-Time updates on discharge, procedures, and meal plans enhance patient satisfaction scores by 87%.
– Environmental Benefits: The technology supports MMC’s sustainability goals by significantly reducing down on paper usage, marking a critical step toward an environmentally conscious and eco-friendly hospital.
In today’s highly integrated digital world, patients are looking for healthcare services that are convenient and highly personalised to their needs. These evolving expectations have been shaped by advancements in digital technologies and by the changes in healthcare delivery standards brought about by the pandemic. To ensure the Next-Gen Smart Ward meets the demands of patient-centric healthcare systems while improving the quality and efficiency of nursing care delivered to patients,
MMC carried out an intensive two-month pilot program in selected wards. This initiative unlocked the capabilities of the new Next-Gen Smart Ward technology, se]ng the stage for a smooth and impactful hospital-wide rollout.
Results from the pilot programme found:
– Faster and Safer Care: The speed of response for critical report notifications and actions taken has improved by 16%.
– Enhanced Engagement: Patients can now actively participate in their care through self-service tools, improving their overall warded experience. Specific patient requests were attended to 22% faster, enhancing patient satisfaction rates and overall comfort in the ward.
– Bedside Empowerment: doctors can explain diagnostic results directly at the bedside using integrated digital tools, fostering more insightful discussions between doctors and patients.
– Operational Efficiency: Enhanced safety protocols through automated ID scanning reduce errors during procedures.
The launch of the Next-Gen Smart Ward event at MMC, graced by the presence of YAB Datuk Seri Ab Rauf bin Yusoh, Chief Minister of Malacca, underscored his unwavering support for innovations that enhance Malacca’s reputation as a leading healthcare hub. Aligned with the Visit Melaka 2024 Campaign and World Tourism Day 2025, YAB Datuk Seri Ab Rauf bin Yusoh passionately articulated how digital transformation initiatives like the Next-Gen Smart Ward launch at MMC are instrumental to attracting medical tourists which aligns with national ambitions to establish Malaysia as a premier medical tourism destination.
This transformative initiative, developed in partnership with Chang Gung Memorial Hospital under the strategic guidance of HMI Medical, signals a bold new chapter in evolving the way healthcare professionals interact with patients in the ward. To deepen the existing synergistic partnership forged between HMI Medical and Chang Gung Memorial Hospital, a Memorandum of Understanding (MoU) was signed during the launch event, underscoring a mutual commitment to exchange experiences and knowledge in smart hospital implementation and digital transformation projects which will advance healthcare innovation through shared expertise and promotion of medical collaborations.
“The innovative Next-Gen Smart Ward aims to improve workflow efficiency, enhance patient safety, and deliver a seamless healthcare experience for all patients. This collaboration highlights the shared vision of both institutions to foster innovation and improve healthcare outcomes. It is not just about technology but about building long-term relationships and mutual growth between the two hospitals,” explained Prof. Chen Yu-Ray, Honorary Chairman of the Chang Gung Steering Committee.
“We deeply believe in working in best-in-class healthcare institutions around the world who bring with them unparalleled experiences and knowledge that can support us in advancing healthcare delivery experiences to our patients,” expressed Ms Chin Wei Jia, Group CEO of HMI Medical. “This synergistic partnership underscores our joint commitment to continue exchanging experiences and knowledge in smart hospital implementation as well as digital transformation initiatives which will advance healthcare innovation through shared expertise and promotion of medical collaborations.”
The recent implementation of the Next-Gen Smart Ward initiative at MMC is just the beginning. Over the next two years, MMC plans to roll out similar technology across all its wards and introduce smart operating theatres, creating a fully integrated smart hospital environment that will further elevate the quality of care delivered to their patients. These advancements will further solidify MMC’s vision of becoming Southeast Asia’s most reputable referral hospital.
